Terms & Conditions

Effective Date: 6 July 2026

These Terms & Conditions govern the use of the Simple ITS website and the services provided by Simple ITS. By using our website or instructing us to carry out work, you agree to these Terms & Conditions.

 

1. About Us

Simple ITS provides IT support, computer repairs, laptop repairs, Microsoft 365 management, networking, cybersecurity, remote support, hardware upgrades and related technology services for residential and business customers throughout the United Kingdom.

 

2. Quotations

All quotations are provided free of charge unless otherwise stated.

Quotations are valid for 30 days from the date issued unless specified otherwise.

Prices may change if additional faults are discovered or if the scope of work changes after inspection.

 

3. Repairs and Diagnostics

Devices are inspected to determine the reported fault.

Diagnostic findings may reveal additional issues not initially apparent. If further work is required beyond the original quotation, we will seek your approval before continuing.

While every effort is made to repair your device, we cannot guarantee that every fault can be resolved

4. Data Responsibility

Customers are responsible for ensuring that important files are backed up before any repair, upgrade or software installation.

Although we take every reasonable precaution to protect customer data, Simple ITS accepts no responsibility for:

  • Data loss
  • Software corruption
  • Operating system failure
  • Hardware failure
  • Loss resulting from existing faults

If data recovery is requested, recovery cannot be guaranteed.

 

5. Passwords and Security

Where passwords, PINs or encryption keys are required to complete work, customers agree to provide them when requested.

Any credentials provided will only be used for the agreed work and will be handled confidentially.

Customers are encouraged to change passwords after work has been completed.

 

6. Collection and Storage

Customers should collect repaired devices promptly after being notified that work has been completed.

Unless alternative arrangements have been agreed, devices not collected within 60 days may incur reasonable storage charges.

If a device remains uncollected for an extended period and reasonable attempts to contact the owner have been unsuccessful, Simple ITS reserves the right to dispose of or recycle the device in accordance with applicable law to recover outstanding costs.

 

7. Parts and Components

Replacement parts may be:

  • New
  • Refurbished
  • Manufacturer compatible
  • Genuine manufacturer parts (where requested or available)

Availability depends on suppliers and market conditions.

Lead times are estimates and may vary.

 

8. Warranty

Unless otherwise stated, repair workmanship is covered by a 90-day warranty from the date of completion.

Replacement parts are covered by the manufacturer’s warranty where applicable.

The warranty does not cover:

  • Accidental damage
  • Liquid damage
  • Physical abuse
  • Power surges
  • Malware or viruses
  • Software installed by the customer after repair
  • Damage caused by third parties
  • New faults unrelated to the original repair

Opening, modifying or repairing the device by another party may void the warranty.

 

9. Software and Licensing

Customers are responsible for ensuring they hold valid licences for any software installed on their devices.

Simple ITS will not knowingly install unlicensed or pirated software.

 

10. Remote Support

Remote support is provided on a reasonable endeavours basis.

Customers are responsible for maintaining an active internet connection during remote sessions.

Some faults may require an on-site visit or workshop repair.

 

11. Microsoft 365 and Cloud Services

Where Simple ITS provides Microsoft 365 administration or cloud management services, customers remain responsible for:

  • Maintaining valid subscriptions
  • User account management decisions
  • Compliance with licensing requirements
  • Data stored within their Microsoft 365 environment

Simple ITS acts only as a service provider and cannot guarantee the availability of Microsoft or other third-party cloud platforms

12. Managed IT Services

Where ongoing managed IT support is provided under a separate service agreement, the terms of that agreement take precedence over these Terms & Conditions where applicable.

 

13. Payments

Payment is due upon completion of work unless otherwise agreed in writing.

Simple ITS reserves the right to retain possession of equipment until all outstanding charges have been paid.

Late payments on business accounts may incur interest and recovery costs in accordance with applicable UK legislation.

 

14. Website Use

The content on this website is provided for general information only.

While we aim to keep information accurate and up to date, we make no guarantees regarding completeness or accuracy.

Website content may be updated without notice.

 

15. Intellectual Property

All website content, including text, graphics, logos and branding, remains the property of Simple ITS unless otherwise stated.

No content may be copied, reproduced or redistributed without prior written permission.

 

16. Limitation of Liability

To the fullest extent permitted by law, Simple ITS shall not be liable for any indirect, incidental or consequential loss, including but not limited to:

  • Loss of profits
  • Loss of business
  • Loss of revenue
  • Loss of data
  • Business interruption

Nothing in these Terms excludes liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot be limited under applicable law.

 

17. Force Majeure

Simple ITS shall not be liable for delays or failure to perform its obligations where caused by circumstances beyond its reasonable control, including natural disasters, power failures, supplier delays, internet outages or government action.

 

18. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

 

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on our website.

 

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

21. Contact Us

Simple ITS

Website: www.simpleits.co.uk

Email: support@simpleits.co.uk

Telephone: 07759 222418