Privacy Policy

Effective Date: 6 July 2026

At Simple ITS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit www.simpleits.co.uk, contact us, or use our IT support and computer repair services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

 

1. Who We Are

Simple ITS provides professional IT support, computer repairs, Microsoft 365 management, networking, cybersecurity and technology solutions for home users and businesses across Manchester and the surrounding areas.

Website: www.simpleits.co.uk

Email: support@simpleits.co.uk

Telephone: 07759 222418

 

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Company name (where applicable)
  • Postal address (where required)
  • Information you provide when contacting us

Technical Information

When you visit our website, we may automatically collect:

  • IP address (where applicable)
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Date and time of your visit

Device Information

If you ask us to repair or configure a computer or other device, we may collect information necessary to diagnose and resolve the issue, including:

  • Device make and model
  • Serial number
  • Operating system version
  • Hardware specifications
  • Fault descriptions

We only access data stored on your device where it is necessary to complete the work you have requested.

 

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide IT support and repair services
  • Process quotations and bookings
  • Deliver Microsoft 365 and managed IT services
  • Communicate regarding ongoing work
  • Process invoices and payments
  • Improve our website and services
  • Prevent fraud and unauthorised access
  • Meet our legal and regulatory obligations

We will never sell your personal information to third parties.

 

4. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data where:

  • It is necessary to fulfil a contract with you.
  • You have given your consent.
  • We are required to comply with legal obligations.
  • We have a legitimate business interest that does not override your rights and freedoms.

 

5. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website and improve the services we provide.

Google Analytics may collect information including:

  • Pages visited
  • Time spent on pages
  • Device type
  • Browser type
  • Approximate location
  • Referral source

This information is collected using cookies and is used only to analyse website performance and user experience.

Where required by law, analytics cookies are only placed on your device after you have given your consent through our cookie banner.

You can learn more about how Google uses data by visiting:

https://policies.google.com/privacy

You can opt out of Google Analytics by installing Google’s browser add-on:

https://tools.google.com/dlpage/gaoptout

 

6. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Maintain website security

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

 

7. Contact Forms

When you submit a contact form, we collect the information you provide so that we can respond to your enquiry or provide the services you have requested.

We retain enquiry information only for as long as reasonably necessary.

 

8. Computer Repairs and Data

When providing repair or support services, we may have access to files stored on your device.

We treat all customer information as strictly confidential and only access files where necessary to diagnose or resolve the reported issue.

We strongly recommend that customers back up all important data before submitting a device for repair.

Whilst every reasonable care is taken, Simple ITS cannot accept responsibility for data loss caused by existing hardware faults, software corruption, storage device failure or unforeseen circumstances during the repair process.

 

9. Sharing Your Information

We may share information with trusted third parties where necessary to provide our services, including:

  • Payment processors
  • Courier or delivery providers
  • Microsoft (for Microsoft 365 services where applicable)
  • Hardware or software vendors for warranty claims
  • Professional advisers
  • Law enforcement or regulatory authorities where legally required

All third parties are expected to handle personal information securely and in accordance with applicable data protection laws.

 

10. Data Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

11. How Long We Keep Your Data

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet warranty obligations
  • Maintain accounting records
  • Comply with legal requirements
  • Resolve disputes

When information is no longer required, it is securely deleted or anonymised.

 

12. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your data in certain circumstances.
  • Restrict or object to processing.
  • Request transfer of your data where applicable.
  • Withdraw consent where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

 

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their own privacy policies.

 

14. Children’s Privacy

Our services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page with a revised effective date.

 

16. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Simple ITS

Website: www.simpleits.co.uk

Email: support@simpleits.co.uk

Telephone: 07759 222418

 

17. Complaints

If you believe your personal information has not been handled in accordance with data protection law, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113