Fast, secure, and professional tech help — without leaving your home or office.

At Simple ITS, we understand that not every IT issue requires a call-out. With our secure Remote Support Service, you can get expert help in minutes — no matter where you are in Manchester or across Lancashire.

Whether your laptop is running slow, software isn’t working, or you’re locked out of your system, our team of experienced technicians can access your device remotely, diagnose the issue, and fix it while you watch — safely and conveniently.

What Is Remote IT Support?

Remote support allows us to securely connect to your computer or laptop via the internet to troubleshoot and resolve problems in real-time — just as if we were sitting in front of your screen.

You maintain full control, and you can see everything we do, step-by-step.

What Can We Fix Remotely?

Most software-related problems can be resolved without an in-person visit. We commonly fix:

• Software errors & app crashes

• Slow system performance

• Stuck Windows or macOS updates

• Internet and Wi-Fi connectivity issues

• Email login or password problems

• Printer or peripheral device configuration

• Virus/malware scans and removal

• Software installations & setup

• Outlook and Microsoft 365 troubleshooting

• Remote PC training and tech guidance

If your issue turns out to be hardware-related, we’ll let you know immediately and recommend the next steps — either onsite repair or drop-off.

Benefits of Our Remote Support Service

• Fast Response – Get help within minutes

• Cost-Effective – No call-out charges

• No Need to Leave Your Home or Office

• Secure Connection – We use encrypted remote access software

• See Everything We Do in Real-Time

• Available Across Manchester & Lancashire

All you need is an internet connection and a few minutes of your time.

Perfect for Home & Small Business Users

Our remote support is ideal for:

• Home users needing quick help with email, browsers, or performance issues

• Business owners managing staff remotely or struggling with office systems

• Elderly users who can’t bring in their PC or laptop

• Busy professionals who need help without disrupting their schedule

Is Remote Access Safe?

Yes — your security and privacy are our top priority.

We only use trusted, encrypted remote access tools, and you’ll have full control over the connection. You can watch everything live, and the session ends the moment we complete the job.

We do not access your system again unless invited and permitted by you.

How It Works

1. Call or email us to explain your issue

2. We send a secure link to start the remote session

3. You grant access with a one-time session code

4. We diagnose and fix the issue while you watch

5. We confirm the fix and offer follow-up advice if needed

It’s quick, easy, and doesn’t require any technical knowledge.